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BM Services and Logistics Logo

Terms and Conditions

1. Definitions

In these Terms and Conditions:

'Company' means BM Services & Logistics Ltd.

'Customer' means any individual, business, organisation, or entity instructing the Company to provide services.

'Goods' means any items, products, equipment, documents, materials, or consignments entrusted to the Company for transport.

'Services' means any courier, logistics, transport, collection, delivery or related services provided by the Company.

2. Services

The Company provides professional courier and logistics services including but not limited to:

  • Same-day deliveries

  • Urgent and time-critical deliveries

  • Medical and healthcare logistics

  • Sterile equipment transportation

  • Scheduled courier services

  • Multi-drop deliveries

  • Secure document transportation

  • General logistics and courier services

The Company operates vehicles with a maximum Gross Vehicle Weight (GVW) of 3,500kg unless otherwise agreed in writing.

3. Customer Responsibilities

The Customer shall:

  • Provide accurate collection and delivery details.

  • Ensure all Goods are appropriately packaged and labelled.

  • Ensure Goods are suitable for transportation.

  • Declare any fragile, high-value, temperature-sensitive, hazardous, regulated, or unusual items prior to collection.

  • Ensure all Goods comply with applicable legislation and regulations.

The Company reserves the right to refuse transportation of any Goods deemed unsafe, illegal, inadequately packaged, or unsuitable for carriage.

4. Prohibited Goods

The Company will not transport:

  • Illegal goods or substances

  • Firearms, ammunition, or explosives

  • Controlled drugs without appropriate documentation

  • Live animals

  • Human remains

  • Cash, bullion, negotiable instruments, or valuables unless agreed in writing

  • Dangerous goods requiring specialist licences or equipment

The Customer shall indemnify the Company against any losses arising from undeclared prohibited items.

5. Collection and Delivery

Delivery times are estimates unless expressly agreed in writing as guaranteed.

The Company shall use reasonable endeavours to meet agreed delivery schedules but shall not be liable for delays caused by:

  • Traffic congestion

  • Road closures

  • Vehicle breakdown

  • Adverse weather conditions

  • Industrial action

  • Force majeure events

  • Circumstances beyond the Company's reasonable control

Proof of delivery may include:

  • Signature

  • Electronic confirmation

  • GPS verification

  • Photographic evidence

Such records shall constitute evidence of successful delivery.

6. Waiting Time

Standard quotations include up to 15 minutes waiting time at collection and delivery locations.

Additional waiting time may be charged at the Company's prevailing hourly rate.

7. Failed Collections and Deliveries

Where collection or delivery cannot be completed due to:

  • Incorrect information supplied by the Customer

  • Recipient unavailable

  • Restricted access

  • Delays caused by the Customer

the Company reserves the right to charge:

  • Additional waiting time

  • Redelivery charges

  • Return transport costs

8. Charges and Payment

Charges shall be agreed before commencement of Services unless otherwise agreed in writing.

Invoices are payable within 30 days of the invoice date unless alternative payment terms have been agreed.

The Company reserves the right to charge statutory interest and debt recovery costs on overdue invoices in accordance with applicable legislation.

The Company may suspend services where accounts remain unpaid beyond agreed payment terms.

9. Price Reviews

The Company reserves the right to review and amend charges to reflect significant increases in:

  • Fuel costs

  • Vehicle operating expenses

  • Labour costs

  • Insurance costs

  • Tolls, ferry charges, or road user charges

Reasonable notice shall be provided where practicable.

10. Liability

The Company's liability for loss of or damage to Goods shall be limited to £100 per consignment unless additional cover has been agreed in writing prior to collection.

The Company shall not be liable for:

  • Consequential loss

  • Indirect loss

  • Loss of profits

  • Loss of contracts

  • Business interruption

  • Reputational damage

  • Loss arising from inadequate packaging

Any claim for loss or damage must be submitted in writing within seven (7) days of delivery or the scheduled delivery date.

11. Insurance

BM Services & Logistics Ltd maintains Public Liability Insurance with a limit of indemnity of £1,000,000 for any one occurrence.

The Company maintains all legally required insurances necessary for the operation of its business.

Evidence of insurance cover can be provided upon request.

The Customer acknowledges that Public Liability Insurance does not constitute Goods in Transit Insurance for the Customer's Goods.

Additional Goods in Transit cover may be arranged by agreement and may incur additional charges.

12. Medical and Healthcare Deliveries

Where the Company transports medical, healthcare, sterile, laboratory, or related materials:

  • The Customer remains responsible for ensuring appropriate packaging and labelling.

  • The Customer shall provide all handling instructions before collection.

  • The Company shall maintain any agreed transport conditions where accepted in writing.

  • The Company accepts no responsibility for the clinical suitability, sterility, efficacy, or condition of items prior to collection.

13. Confidentiality and Data Protection

The Company shall treat all Customer information as confidential.

The Company shall process personal data in accordance with:

  • UK GDPR

  • Data Protection Act 2018

  • Any applicable healthcare confidentiality requirements

Information shall only be disclosed where legally required or necessary to perform the contracted Services.

14. Subcontractors

The Company reserves the right to utilise approved subcontractors where necessary to fulfil service obligations.

The Company shall remain responsible for managing any subcontracted services.

15. Regular Contracted Services

Where the Customer enters into a regular delivery arrangement with the Company:

  • Service requirements shall be agreed separately in writing.

  • Collection schedules, delivery schedules, and pricing shall be documented within a Service Level Agreement (SLA) or similar agreement.

  • Either party may terminate the arrangement by providing thirty (30) days written notice unless otherwise agreed.

  • The Company reserves the right to review pricing upon providing thirty (30) days notice.

  • Customers shall provide reasonable notice of significant changes in service volume or requirements.

  • Failure to meet agreed minimum service volumes may result in revised pricing.

All other Terms and Conditions shall remain applicable.

16. Force Majeure

The Company shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control including but not limited to:

  • Severe weather

  • Flooding

  • Fire

  • Pandemic

  • Industrial disputes

  • Government restrictions

  • Utility failures

17. Cancellation

Same-day bookings cancelled after vehicle dispatch may be charged in full.

Scheduled bookings cancelled with less than 24 hours notice may incur a cancellation charge.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Northern Ireland.

Any dispute shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

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